Responsible Gambling Policy

Responsible Gambling Policy

Betway is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with Stödlinjen.


1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.

If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisation:

Stödlinjen
Website: www.stodlinjen.se
National Helpline: 020-819 100

Spelberoende
www.spelberoende.se

Gambling Therapy
www.Gamblingtherapy.org/sv

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. 

The legal age for gaming online is 18 in Sweden.

An Age Verification Check will be performed upon registration before an account may be activated. 

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

Betway encourages each of its Customers to actively participate in the management of their gambling account and so offers a variety of responsible gaming features.

3.1 Set Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. 

The following time windows are applied to the deposit limits:

  • Daily: per calendar day (00:00:00 till 23:59:59 GMT every day)
  • Weekly: per calendar month (Monday to Sunday)
  • Monthly: per calendar month (1st - 28th/30th/31st)

Please note that the weekly limit is between Monday and Sunday, regardless of what day you set your limit, and that the time zone is GMT, which is +1 hour Swedish time; 01:00:00 to 00:59:59.

At your request, deposit limits may be decreased or increased. An increase of deposit limits will take effect after a 72 hour cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please login and then Set Limits.

Alternatively, you can contact Customer Service for assistance.

3.2 Activity Statement

Information relating to each of your gaming sessions at Betway can be viewed for up to 12 months. The information includes the start date and time of your gaming session plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of at least 12 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

3.3  Time Limit

Don’t get lost in the game. You can set yourself time limits.

Time limits may be set for the following periods:

  • Daily
  • Weekly (Monday to Sunday)
  • Monthly (calendar month)

At your request, time limits may be decreased or increased. An increase of the log-in time limits will take effect after a 72-hour cooling-off period, whilst a decrease to log-in time limits will be instantly applied.

If you would like to set or adjust a time limit, please log in and then Set Limits.

Alternatively, you can contact Customer Service for assistance.

3.4 Account Closure

If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. You can re-open the account at any time by contacting the customer service team. If you would prefer not to have that option please see our self-exclusion option, which will restrict access to your account from 24 hours up to indefinitely.

If you would like to close your account you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.5 Stop Gambling - Exclusion

Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Betway.

The following Self-Exclusion options are available:

  • 24 hours
  • 7 days
  • 14 days
  • 30 days
  • 6 months
  • Permanent

Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to block your access and will contact you with a view to returning any remaining funds held in account balances – subject to any outstanding wagering requirements by forfeiting the bonus and all winnings. A minimum refund value of 100kr applies.

As a further preventative measure, Betway recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.

NOTE: Upon the Exclusion period expiring, your account will automatically be re-activated. 

For indefinite exclusions, your account may only be considered for reactivation once 12 months has passed and upon request by you (contact must be either by telephone or in person) and may only come into effect after a further 24 hour cooling-off period has been instituted.

If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance.

If you are considering self-exclusion, you may wish to register with Spelpaus.se.

Spelpaus.se is a free service that helps you self-exclude from all online gambling companies licensed in Sweden.

To find out more please visit http://spelpaus.se.

3.6 Auto-Play Controls

The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:

1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit.

In addition, you can also choose to set:

4) a single win amount.

The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring you remain within your chosen gambling limits.

Last updated: 01/01/2019 at 11:00 GMT.

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