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Responsible Gaming

Responsible Gambling Policy

Betway is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with Stödlinjen.


1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play.

If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisation:

Stödlinjen
Website: www.stodlinjen.se
National Helpline: 020-819 100

Spelberoende
www.spelberoende.se

Gambling Therapy
www.Gamblingtherapy.org/sv

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. 

The legal age for gaming online is 18 in Sweden.

An Age Verification Check will be performed upon registration before an account may be activated. 

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

Betway encourages each of its Customers to actively participate in the management of their gambling account and so offers a variety of responsible gaming features.

3.1 Set Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. 

Deposit limits must be set for the following periods:

  • Daily: per calendar day (00:00:00 to 23:59:59 GMT every day)
  • Weekly: per week (Monday to Sunday)
  • Monthly: per calendar month (1st – 28th/30th/31st)

At your request, deposit limits may be decreased or increased. An increase of deposit limits will take effect after a 72 hour cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, please login and then Set Limits.

Alternatively, you can contact Customer Service for assistance.

3.2 Activity Statement

Information relating to each of your gaming sessions at Betway can be viewed for up to 12 months. The information includes the start date and time of your gaming session plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of at least 12 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

3.3  Time Limit

Don’t get lost in the game. 

Time limits must be set for the following periods:

  • Daily: per calendar day (00:00:00 to 23:59:59 GMT every day)
  • Weekly: per week (Monday to Sunday)
  • Monthly: per calendar month (1st – 28th/30th/31st)

At your request, time limits may be decreased or increased. An increase of the log-in time limits will take effect on the first day of the next calendar month and after at least 72 hours has passed, whilst a decrease to log-in time limits will be instantly applied.

If you would like to set or adjust a time limit, please log in and then Set Limits.

Alternatively, you can contact Customer Service for assistance.

3.4 Account Closure

If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. You can re-open the account at any time by contacting the customer service team. If you would prefer not to have that option please see our self-exclusion option, which will restrict access to your account from 24 hours up to indefinitely.

If you would like to close your account you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.5 Stop Gambling - Exclusion

Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Betway.

The following Self-Exclusion options are available:

  • 24 hours
  • 7 days
  • 14 days
  • 30 days
  • Permanent

Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to block your access and will contact you with a view to returning any remaining funds held in account balances – subject to any outstanding wagering requirements by forfeiting the bonus and all winnings. A minimum refund value of 100kr applies.

As a further preventative measure, Betway recommends you consider applying the same safeguard at other gambling operators with whom you hold an account.

NOTE: Upon the Exclusion period expiring, your account will automatically be re-activated. 

For  indefinite exclusions, your account may only be considered for  reactivation once 12 months has passed and upon request by you (contact  must be either by telephone or in person) and may only come into effect  after a further 24 hour cooling-off period has been instituted.

If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance.

If you are considering self-exclusion, you may wish to register with Spelpaus.se.

Spelpaus.se is a free service that helps you self-exclude from all online gambling companies licensed in Sweden.

To find out more please visit http://spelpaus.se.

3.6 Auto-Play Controls

The Auto-Play (Expert) mode available on many of our Slot games has been enhanced to give you even greater control of your game play. When using the Auto-Play mode you will now set:

1) the stake / bet amount; and
2) the number of spins; and
3) a loss limit.

In addition, you can also choose to set:

4) a single win amount.

The Auto-Play session will be interrupted and game play stop the moment one of the settings is triggered, so ensuring you remain within your chosen gambling limits.

4. Protection of minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, Betway encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.

Tips for Parents:

  • Do not leave your computer unattended when logged in to your Betway Account.
  • Password-protect your Betway Account.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your Betway Username and password safe.
  • Keep your credit/debit card(s) out of the reach of children.
  • Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors
  • Limit the amount of time your children spend online and make use of filtering software to prevent your children from accessing inappropriate material.

Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, Betway advocates you restrict their access to our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.

Other Important Tips:

  • Make sure that the decision to gamble is your own personal choice.
  • Establish limits for depositing, wagering and even losses before you commence gaming.

Never gamble if:

  • you are younger than the legal gaming age
  • it interferes with your daily responsibilities
  • you are being treated or are in recovery for a dependency
  • you are under the influence of alcohol or any other substance
  • you are attempting to win back previous losses
  • your primary purpose is to recoup your debt with your winnings


Last updated: 12/11/2021.